Accessibility

Introduction

 At ABode Canterbury we treat all of our guests as individuals; we have a range of facilities catering for people of all abilities. We take equality legislation seriously and endeavor to provide all of our guests with the best possible experience.

Enquiries & Reservations

ABode Canterbury has 2 rooms designed for less able bodied access located on the first and second floor that are accessible via lift access.  For carers and guests with a disability, these rooms will always be offered at our lowest available public rate at the time of booking.

We always encourage telephone enquiries in order to discuss your requirements pre-arrival. Please contact us on the number below where one of our team will be happy to assist you in ensuring your stay will be both an enjoyable and memorable one.

 Tel: 01227 766266

Before you arrive

For directions on how to reach us, please call us on 01227 766266.

The nearest railway station is Canterbury East, which is 0.5 Miles from our Hotel (10 minute walk). There is a taxi rank at the station should you require transport, or alternatively, you can call ahead to the Hotel, and we will be happy to order one for you. The nearest station is Canterbury West, with a 0.4 mile and a10-minute walk, you can call ahead to the Hotel and we will be happy to order a taxi for you.

This access system is available in larger print on request.

Car parking and arrival

Our car park is flat surfaced. The drop-off point is at the end of Stour Street for wheelchair access entrance through the main entrance. There is a single step into the main reception and wheelchair access is via a portable ramp located at reception.

Our staff are trained in disability awareness and are available to assist you with any reasonable request.
Should you require and assistance with luggage, please contact reception before your arrival where a member of staff will be happy to help.

Reception

The reception at ABode Canterbury is located on the ground floor and has clear level access. Throughout the whole of the ground floor the surfaces are level polished stone floors and short pile carpets.

The area is evenly and well lit with overhead lighting and large windows.

Public areas

Halls, Stairs, Landings, Corridors

All public areas, halls, stairs, landing, are well lit using a combination of ceiling and wall lights. There is short pile carpet on the stairs and corridors.

There are a total of 22 steps to the first floor with handrails either side and a landing in between. From the first to the second floor, there are 18 steps with a landing in between.

Public Toilet

There are public toilets on the ground floor and a small unisex toilet, with one sink and hand basin located on the ground floor (door is 93cm wide) with level entry. There is a vertical and a horizontal rail beside the basin and toilet and Emergency pull cord with linked alarm to our reception The toilet is well lit with built in ceiling lights. There are lever taps on the sinks.

Lounges, Bars

The guest lounge is situated on the first floor with no steps from the lift.

The Cathedral lounge and Champagne bar has a mixture of seating with sofas and soft chairs as well as some chairs with and without arms, together with low coffee tables.

Lighting is a mixture of natural daylight with overhead and wall lighting. The flooring is short pile carpet.

Restaurant

The dining room is situated on the ground floor with stepfree/level entry from the front door, lift and stairs. Lighting is a mixture of natural daylight and overhead lighting levels are controlled by dimmer switches. The flooring is wooden throughout. Full waiter service is provided at breakfast, lunch and dinner. 

We are able to cater for varying dietary requirements, please let us know in advance if you have any special dietary needs.

The menu is printed and can be verbally presented or provided in large print if required.

If you do require room service, call Reception and a member of our team will be happy to assist you. 

There are two bedrooms with twin or king sized beds, on the first and second floors, with step free level access from the lift to bedroom door.

The door to the lift is 71cm wide. The door to the bedrooms is 91cm wide with a fixed secured opening system.

The height of all of the beds from the top of the mattress to the floor is 53cm. The rooms are bright and evenly lit. Overhead and wall lighting is controlled by a manual wall switch located by the entrance and bedside.

In addition all of our bedrooms offer the following: good colour contrast between the floor, walls and doors, short pile carpet, all bedding is non-allergenic, widescreen digital television with remote control, subtitles, and audio description facilities.

Bathrooms

All rooms have en-suite wet rooms.

The door opening to the bathroom is 91cm and have a  level entry, step free shower, 105cm x 121cm.

The shower is a level entry, step free shower. Seat raisers and shower seats are fitted as standard and lever taps are available on the washbasin and bath. There are horizontal and vertical grab rails, around the shower and toilet.

There is an Emergency pull cord with linked alarm to our reception. The bathroom is well lit with overhead lights and a fluorescent light incorporated into the mirror. The wet room flooring is tiled throughout.

Evacuation

In order to safely evacuate, we will need to conduct a personal emergency evacuation plan on arrival to understand your specific requirements. Should evacuation be necessary, our alarm will sound continuously.

We test out fire alarm system weekly on a Tuesday at 11:30am. We have tried to be as accurate as possible and have included as much details as we can in our Accessibility Statement, however we do welcome your feedback in order to evolve the information and services we provide. 

If you require further assistance, please contact the hotel:

Simon Barker, General Manager

ABode Canterbury

Tel: 01227 766266

Hours of operation: Open all year round including bank and religious holidays

Local accessible taxi: Longleys 01227 710777